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Products & services

If you have any questions about our amazing products & services, you’ve come to the right place. Click here to visit!

My account

Registration, logging in, updating payment preferences and more. Explore FAQs related to your personal Donna account.

Orders & shipping

For more information on order tracking, shipping countries, shipping times and much more, please see this section of the FAQs.


Click here for all information about returns, including refunds, incorrect orders, damaged packages, missing items and more.

Contact us

If you’d like to get in touch with the Donna team, this is the place to start. We’re always happy to help.

Privacy & security

We guarantee our users absolute discretion and confidentiality. For all questions regarding data protection and security click here.


Do you have something else on your mind that is not covered by the other FAQ topics? Go on Continue here to find the other questions.
Are Donna products tested on animals? Are Donna products cruelty-free?
We are committed to act responsibly, which is why all Donna products are not tested on animals and are cruelty-free.
Are Donna products safe?
Yes, all Donna products are safe when taken according to the instructions for use, and meet the highest safety standards of the European Union. We also adhere to the strict rules of pharmacovigilance, the process and science of monitoring the safety of medicines and act to reduce the risks and increase the benefits of medicines.
Do Donna products contain genetically modified organisms (GMOs)?
No, none of our products contain genetically modified organisms (GMOs).
Are Donna products safe for any age?
Since Donna's portfolio includes many different products, most of which are intended for women of childbearing age, we cannot give a blanket answer. The minimum age required for each product can be found in the information section of the respective product website.
Are Donna medicines approved by the EMA (European Medicine Agency)?
Yes, all Donna medicines are approved by the European Medicine Agency.
Can I order every product on the Donna platform?
Yes, food supplements, over-the-counter medications and other healthcare products can be purchased by anyone if they are old enough. The minimum age required for each product can be found in the information section of the respective product website.
The product I want is out of stock. What should I do?
We are sorry that your desired product is not available. We suggest you sign up for notification by clicking the "Notify me" button on the product's website. Simply enter your email address in the box provided and we will notify you when the product becomes available again.
Can I get samples of your products?
Unfortunately, we do not offer product samples at this time. You can always speak with one of our healthcare experts to learn which product may be best for you. If our policies change, you can be sure we will let you know via email, social media or other channels.
Where are Donna products made?
Donna products are made in the European Union or the United Kingdom. All Donna products are developed and made to the highest standards in the European Union.
Do you still have unanswered questions?
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